Effective Date: July 2026
Because every Scan a Stuffy print is a one-of-a-kind custom product made specifically for you, all sales are final once production has begun. We do not accept returns on completed custom orders.
That said, your satisfaction matters deeply to us. Please read the details below — we will always work with you to make things right when the issue is on our end.
Orders may be cancelled within 24 hours of purchase, provided production has not yet begun. To request a cancellation, contact us immediately at support@scanastuffy.com. Once production has started, cancellations are not accepted and no refund will be issued.
If your print arrives with a clear production defect — meaning a manufacturing error on our part, such as a structural flaw, broken piece, or significant deviation from the approved design — we will reprint your order at no charge. To request a reprint:
Scan a Stuffy works with the photos you provide. The quality and detail of your finished print is directly influenced by the quality of your submitted photos. We are not able to offer refunds or reprints for results that are limited by the photo quality you submitted.
If we have concerns about your photos before production begins, we will contact you to discuss options. We encourage customers to submit the best available photos and to reach out if they have questions before ordering.
If your order arrives damaged due to shipping, please contact us at support@scanastuffy.com within 7 days of delivery with your order number and photos of the damage. We will work with you to resolve the issue, which may include a replacement print.
Because 3D prints of stuffed animals are interpretive and artistic in nature, minor variations in shape, proportion, or color are inherent to the process and do not constitute defects. We do not offer refunds or reprints for subjective dissatisfaction with the artistic result when the print accurately reflects the submitted photos and our standard quality.
If you have concerns before placing your order, we encourage you to review our Gallery and contact us with any questions at support@scanastuffy.com.
For any questions about your order or this policy, please reach out to us at support@scanastuffy.com. We typically respond within 1 business day and will always do our best to make your experience a positive one.